1.7 Support

This theme comes with 6 months of support and free updates. After 6 months you can extend the support coverage. When the support period will be expired we will still provide assistance for bug reports.

For more details about the official Envato support policy please check  http://themeforest.net/page/item_support_policy

Support definition:

The support doesn’t cover code customizations or support on third party plugins, issues caused by conflicts with other plugins or basic WordPress questions, which have to be addresses using the official WordPress codex knowledge base.

Installation service for WordPress, themes or plugins is not part of the product or support and is not provided by us.

We can help with settings and questions not enlightened in this manual, or minor design changes,  for any other need we recommend to hire a developer. The support service doesn’t generally cover any request that requires to edit the theme’s or plugin’s core files, unless you encounter any bug which we will fix as soon as possible.

How to get support:

1. Get your Themeforest purchase code ( http://themeforest.net/downloads -> Download License Certificate & Purchase Code ). More info >

2. Sign up to our Helpdesk using your Purchase Code and Envato Username obtained before

3. Please read this manual before creating a ticket for topics already covered here.

4. If you don’t find any answer, open your topic in the appropriate product forum.


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